Senior Technical PM's - London/UK, Arhus/Denmark, Toronto and Calgary Calgary, AB

Call Genie is looking for a proven project leader to identify the technical and business requirements of the client and then coordinate Call Genie's development and production resources to successfully deliver Call Genie's EVD™ (Enhanced Voice Directory) solution to large enterprise customers.

Responsibilities:

• Take sole ownership to ensure successful delivery of Call Genie's solution with our customers.

• Act as a single point of contact for Call Genie's clients by establishing a close relationship with both technical and business primes on the client side.

• Gain a solid understanding of the client's business, application/platform architectures and required functionalities as well as the interoperability required with existing systems.

• Conduct requirements analysis and verify for completeness, consistency, comprehensibility, feasibility, and conformity to required standards.

• Ensure customer's business requirements are properly translated into the necessary technical requirements.

• Identify project deliverables, timelines, work plans, schedules, resource requirements, etc.

• Communicate requirements to and liaise with Call Genie's development and implementation teams.

• Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary.

• Provide expertise and advice on key technical issues relating to network, data and voice user interface (VUI).

• Develop solutions to problems of unusual complexity, which require a high degree of ingenuity, creativity, and innovativeness. Challenges are frequently unique and solutions may serve as precedent for future product enhancements.

• Facilitate unit testing and integration testing of developed components.

• Conduct regular follow-ups with the client and Call Genie management to ensure project deliverables are met and issues and solutions are clearly understood.

• Assist in developing and implementing technical and process best practices.

• Once implemented, provide technical and analytical guidance to Customer Support as required.

• Develop and maintain a broad theoretical understanding of current hardware and software technologies.

Requirements:

• College diploma or university degree in Computer Science or Information Systems.

• 5 to 8+ years proven experience with business and technical requirements analysis.

• 5 to 8+ years experience overseeing the design, development, and implementation of software and hardware solutions, systems, or products.

• Strong client interfacing and service skills.

• Exceptional/proven project management expertise in the successful delivery of complex and multi-stakeholder technology projects.

• Excellent listening, interpersonal, written, and oral communication skills.

• Familiarity with software development lifecycles.

• Excellent analytical, mathematical, and creative problem-solving skills.

• Logical and efficient, with keen attention to detail.

• Broad knowledge of various network, data and voice technologies.

• Strong sense of urgency and highly self motivated and directed.

• Ability to effectively prioritize and execute tasks while under pressure.

• Experience working in a team-oriented, collaborative environment.

• Occasional traveling, evening and weekend work may be required.

• Native-level English fluency is required. Fluency in French and/or Spanish is highly desirable.

Please email your resume (preferably in MS Word format) to careers@callgenie.com with Customer Implementation Leader (Calgary/Canada, Toronto/Canada, London/UK, or Arhus/Denmark) in the subject field. We thank you in advance for your interest, however, only those selected for further consideration will be contacted. We wish you success in your career endeavors.